Mission Statement: Building Relationships One LED Wall at a Time! Customer Service Philosophy: In a maturing industry where the product is increasingly becoming a commodity, we will not forget while it's the sales that get the customer, it's the service that keeps the customer. * Always overdeliver on an under-promise. * Allow us to bug you to pro-actively deal with an issue rather than chasing the problem * We will accommodate to help you at the times when YOU are available * Our spare parts inventory levels will be updated in real-time and be transparent to YOU * We will help YOU to the best of our abilities even if when it's not our obligation * We will not nickel and dime YOU * YOU will get communication within 24 hours of a request even if it's just an update stating when you'll get the final answer * We hope to call our customer FRIENDS years down the road REMEMBER: The only business worth doing is long-term business...